Privacy Policy

Welcome to Soul of Tokyo ("Company," "we," "our," "us")! As part of our operations, we collect and process certain personal data about our customers. We are committed to protecting your privacy and handling your personal data in an open and transparent manner.

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, login, e-mail address, password, computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

Last Updated: July 2024

Data We Collect

We collect the following types of personal data:

Contact Information: Name, email address, phone number, shipping address.
Account Information: Username, password, order history.
Payment Information: Credit card details, billing address.
Usage Data: IP address, browser type, operating system, access times, pages viewed, links clicked.
Marketing Data: Preferences in receiving marketing from us, communication preferences.

How We Use Your Data

We use your personal data for the following purposes:

To process and fulfill your orders.
To manage your account.
To provide customer support.
To improve our website and services.
To send marketing communications (with your consent).
To comply with legal obligations.

Legal Basis for Processing

Our legal basis for collecting and using your personal data depends on the specific context in which we collect it. Generally, we rely on the following legal grounds:

Performance of a contract.
Consent.
Compliance with a legal obligation.
Legitimate interests.

Data Sharing and Disclosure

We may share your personal data with:

Service providers: Companies that provide services on our behalf (e.g., payment processing, shipping, marketing).
Legal authorities: When required by law or to protect our legal rights.
Business transfers: In connection with a merger, acquisition, or sale of assets.

International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

You have the following rights regarding your personal data:

Access: You can request a copy of your personal data.
Rectification: You can request the correction of inaccurate data.
Erasure: You can request the deletion of your personal data.
Restriction: You can request the restriction of processing under certain circumstances.
Portability: You can request the transfer of your data to another entity.
Objection: You can object to processing based on legitimate interests or direct marketing.
Withdraw Consent: You can withdraw your consent at any time.

To exercise these rights, please contact us via email here.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data, improve our website, and enhance your user experience. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have any questions about this Privacy Policy, please email us here.